At Lense Fo Optics, we value customer satisfaction and strive to provide high-quality products. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The product is defective, damaged, or incorrect upon delivery.

  • The product is unused, in its original packaging, and in the same condition as received.

  • The return request is made within 7 days of receiving the order.

2. Non-Returnable Items

The following items are not eligible for return:

  • Used, damaged, or altered products after delivery.

  • Custom-made or personalized items.

  • Items purchased during clearance sales or promotional offers.

  • Replacement or exchange will be delivered within 5 to 10 business days.

3. Return Process

To initiate a return, please follow these steps:

  1. Contact Us – Email us at lensefooptics@gmail.com or call us at 8447125855 with your order details and reason for return.

  2. Approval & Instructions – Our team will review your request and provide return instructions if eligible.

  3. Shipping the Item – Pack the item securely and ship it to the address provided. Customers are responsible for return shipping costs unless the item is defective or incorrect.

4. Refund Process

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be credited within 7 days to the original payment method.

  • Shipping charges (if applicable) are non-refundable.

5. Exchange Policy

  • We only replace items if they are defective or incorrect. If you need an exchange, contact us at lensefooptics@gmail.com with your order details.

6. Late or Missing Refunds

  • If you haven’t received a refund within the expected timeframe, please check with your bank or payment provider.

  • If the issue persists, contact us at lensefooptics@gmail.com for assistance.

7. Contact Us

For any questions or concerns regarding returns and refunds, reach out to us:

📧 Email:  lensefooptics@gmail.com
📞 Phone: 8447125855
📍 Address: shop number 297 zakir nagar new delhi 110025